To place an order, please follow these steps:

1. Select Item(s)
After finding an item you like, select your preferred color (if available), add the accessories you’d like to order, and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart
If you changed your mind about an item and want to remove it, click on the cart icon on the top right of the page and click "Remove”.

3. Check Out & Confirm Order
Once you have all your preferred item(s) in the cart, click "Check Out."

Input your shipment information, payment method, and billing information. Click submit, and an order confirmation will be sent to your email address.

Yes, we can process orders over the phone for you. Give us a call at 1-800-471-8170. Our business hours are Monday - Sunday: 8am - 8pm ET

We are only required to collect sales tax in the state of Illinois. All other states are tax-free at this time.

Yes, we take your personal information very seriously. We use SSL security and McAfee Secure to ensure that all your personal data is encrypted and protected. Your credit card information is not stored and will only be used once during your purchase. After the transaction, your credit card details are immediately purged from our system.

Yes, we offer secured financing options through Shop Pay. Just click on the "Buy with Shop Pay" button right below the "Add to Cart" button to proceed or call us at 1-800-471-8170.

EV Rider Scooters does not deal directly with insurance companies. Our customers generally make purchases out of pocket and then seek reimbursement from their insurance providers.

Thank you for your dedication and service! We do offer a military discount. Please reach out to us by phone at 1-800-471-8170 and we'll be happy to assist you.

Shipping times vary based on the model and your location. Most small to mid-size scooters ship within 1 business day, while heavy-duty models ship within 3 business days. Please refer to our shipping policy for more details.

Yes, shipping is free for customers within the continental U.S. At this time, we do not ship to Hawaii, Alaska, or internationally.

Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. For a more detailed information, please refer to our Return & Refunds Policy
or give us a call at 1-800-471-8170.