Most EV Rider scooters ship within 1–2 business days.

Once your order is processed, the scooter is shipped from EV Rider’s U.S. warehouses using a freight or ground carrier depending on the model.

After your order ships, you will receive a tracking number by email so you can monitor delivery.

Typical delivery times:

• East Coast: 2–4 business days

• Midwest: 3–5 business days

• West Coast: 4–6 business days

If you need your scooter quickly, feel free to call us before ordering and we can confirm stock and shipping time.

Most EV Rider scooters arrive fully assembled.

In most cases, the only steps required are:

• opening the box
• installing the basket (if purchased)
• charging the battery

These steps usually take just a few minutes and no special tools are required.

If you have any questions during setup, our team is happy to help.

Yes.

All scooters include:

• the required batteries
• the battery charger
• the user manual

Everything you need to begin using your scooter is included in the box.

EV Rider scooters are backed by a manufacturer warranty.

Typical coverage includes:

• Frame: 3 years
• Electronics: 1 year
• Batteries: 30 days

Warranty service is handled through EV Rider’s U.S. service network.

If you ever need help with a warranty issue, our team can assist you in contacting EV Rider and getting the process started.

Most EV Rider scooters are designed specifically for travel and airline use.

Transport models such as the Transport AF+, Transport M, and Transport 4AF feature:

• lightweight frames
• folding designs
• airline-approved lithium batteries

If you plan to travel with your scooter, we recommend contacting your airline ahead of time to confirm their specific battery policies.

If you're unsure which model is best for travel, we’re happy to help you compare options.

Choosing the right scooter depends on several factors, including:

• whether you plan to travel with it
• whether it needs to fit in a vehicle trunk
• weight capacity
• comfort and range requirements

If you're unsure which model is best for your situation, our EV Rider mobility specialists can help guide you.

📞 Call us: 800-471-8170

We only ship to the lower 48 states. At this time, we do not ship to Alaska, Hawaii, or anywhere outside the continental United States.